MyCityCare Privacy Policy
Effective Date: March 24th, 2026
At MyCityCare, we are committed to protecting your privacy and ensuring transparency in how your information is collected and used. This Privacy Policy explains how we handle your personal information when you visit our website, make a donation, or interact with our digital advertising.
1. Information We Collect
Information You Provide
When you interact with MyCityCare, we may collect:
- Name
- Email address
- Phone number
- Mailing address
- Donation details
- Volunteer or event registration information
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Device and browser type
- Pages visited and time spent on our site
- Referring links or sources
2. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Improve your browsing experience
- Understand how visitors use our website
- Measure the effectiveness of our campaigns
We also use tracking tools, including the Meta Pixel, to help us deliver relevant advertising and better understand how users engage with our website.
3. Advertising & Meta Pixel
We use advertising services provided by Meta Platforms, Inc. (Facebook and Instagram).
This means:
- You may see MyCityCare ads after visiting our website
- Meta may collect data through cookies and tracking technologies
- This information helps us measure ad performance and reach people interested in our work
You can review Meta’s privacy policy here:
https://www.facebook.com/privacy/policy/
4. How We Use Your Information
We use your information to:
- Process donations and issue tax receipts
- Communicate updates, campaigns, and impact stories
- Respond to inquiries and provide support
- Coordinate volunteers and events
- Improve our website and outreach
- Deliver and optimize advertising campaigns
- Meet legal and regulatory requirements
5. Sharing of Information
MyCityCare does not sell or rent your personal information.
We may share your information with:
- Trusted service providers (e.g., payment processors, email platforms)
- Advertising platforms (such as Meta) for campaign delivery
- Legal authorities when required by law
All partners are expected to keep your information secure and confidential.
6. Your Choices and Rights
You have the right to:
- Unsubscribe from emails at any time
- Disable cookies through your browser settings
- Adjust your ad preferences on Facebook or Instagram
You can also opt out of targeted advertising here:
https://www.aboutads.info/choices/
7. Data Security
We take reasonable administrative and technical measures to protect your personal information. However, no method of transmission over the internet is completely secure.
8. Third-Party Links
Our website may include links to other websites. We are not responsible for their privacy practices.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
10. Contact Us
MyCityCare
1401 28th Street North, Lethbridge, Alberta
[email protected]
(403) 942-1378